If it still won’t respond, then move on to the next steps. However, if none of those things show, it could mean there’s a problem with the hardware, although I would suggest you try using another charger just to make sure it’s not a charger issue.Īssuming the phone charges, leave it charging for at least 10 minutes before attempting to turn it on again. If the phone shows up the usual charging icon and lights up the LED indicator at the top of the screen, then its hardware as well as its battery is just doing ok. So, let’s try to first charge the phone to see if it does.Īside from the fact that you’re trying to charge the device, plugging in the charger and connecting it to your device will immediately give you an idea how serious the problem can be. Naturally, the phone powers down when its battery is all drained and it may refuse to boot up. After several attempts and the phone remains unresponsive, then we must assume the problem is more than just a glitch.īefore moving on to other troubleshooting procedures, rule out the possibility that the problem occurred due to drained battery. Should the phone fail to boot up, try doing the same procedure just to make sure you did it right. So, to rule this possibility out, press and hold the Volume Down button and then press and hold the Power key and keep them held together for 15 seconds.Īssuming the problem was due to a glitch and the phone still has enough battery left, it should reboot normally. Glitches happen all the time and it might be the case with your phone. That being said, here’s what I suggest you do… However, it is imperative that you do the basic troubleshooting to know what the problem is all about. Troubleshooting : The fact that you were able to use your phone for a short time after the update is good enough to assume the update was successful and the problem might have been caused by other factors and not by the firmware. Is there something you guys can do to bring my phone back to life? Thanks. The screen is black and the phone won’t turn on no matter what. And then another thing happened–the phone turned off and won’t turn back on. Well, it would take longer for apps to open even if those apps used to open really quick before. After a day or two of using my phone after the new OS was installed, I noticed it seemed to have slowed down a bit. So, I downloaded the update as instructed and I’m not quite sure of the update was successful or not but I was actually able to use to phone after the update, so I guess I’ve updated it successfully. Problem : I have recently received a notification for an update. Samsung Galaxy S7 turned off and won’t turn back on after a firmware update If they don’t work for you, then fill up our Android issues questionnaire and hit submit to contact us. Find ones that are similar with yours and use the solutions and troubleshooting guides we suggested. So, continue reading below to understand more about these issues and to learn what you should do if they occur.īut before we jump right into our troubleshooting, if you have other issues with your device, make sure you drop by our troubleshooting page for we have already addressed a lot of problems reported by our readers before. The second problem is about the black screen of death (BSoD) which may happen to anyone. It isn’t clear if the problem is caused by the firmware that’s it’s necessary we troubleshoot. In this post, I will tackle the issue involving the Samsung Galaxy S7 whose screen reportedly became black and unresponsive shortly after it was updated. Normal crashes can easily be fixed and you can bring the phone back to life by doing some basic troubleshooting, however, there are cases wherein the problem is really serious you have to do some complicated procedures just to have a chance to fix the issue. As a result, the device may become unresponsive with its screen frozen or black. While your Samsung Galaxy S7 is a powerful device, there are times when apps, services or the firmware itself crash.
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